Customer information
Returns & Refunds
Because our products are perishable, please tell us quickly if anything is not right — we will always try to put it right.
Returns policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.
Refunds / returns policy
Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either a replacement or a refund depending upon the nature of the complaint.
Our contact details
Stems of Burnside — 262 Stonelaw Road, Rutherglen, Glasgow, G73 3SA
Tel: 0141 643 0240.
Any questions